Payment Acknowledgment
Some issues can occur with the activation while prolonging a subscription, more precisely with the acknowledgement of payment and with a non-active account even in the case that client has already paid for his subscription.
Clients can face this problem in both cases of prolonging – for a trial period or even with prolonging already owned annual subscription.
What are the most common problems of this?
A wrongly written variable symbol at payment
While paying for a subscription it is best to use a card payment gate (a link is always provided in the e-mail confirming order) or while creating an order on our website. The system fills the variable symbol automatically, so there is no place to wrongly write it. There is also an option to pay through a QR code which is included in the confirming e-mail.
If the client finds out that he paid with the wrong variable symbol, the fastest way to solve this is to write to [email protected]. The payment will be found by hand and matched with an account of the client.
